GRIEVANCE REDRESSAL PROCEDURE

We are concerned about you. If you are not satisfied with our service or in case you have any query or complaint/grievance against us, please follow the steps given below:

Step 1:
Please raise a complaint with us through our Online form, and we would come back to you with a response in 2 business days.

Step 2:

In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:

Customer Services Team
Royal Sundaram Alliance Insurance Co.Ltd
Subramaniam Building, 3rd Floor,
No.1, Club House Road,
Chennai 600 002.
Call us at: 1860 425 0000

Email ID : customer.services@royalsundaram.in

Step 3:

In case you are not satisfied with the decision of the above office, or have not received any response within 10 days, you may contact the following office:

The Grievance Redressal Unit
Royal Sundaram Alliance Insurance Co.Ltd
Subramaniam Building, 3rd Floor,
No.1, Club House Road,
Chennai 600 002.
Email ID: grievance.redressal@royalsundaram.in
Web: www.royalsundaram.in

Step 4:

In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Regulatory & Development Authority or the Insurance Ombudsman, whose details are given below:

• Consumer Affairs Department
        Insurance Regulatory & Development Authority
        United India Tower, 9th floor, 3-5-817/818
        Basheerbagh, Hyderabad- 500 029.
        Contact Number: 040-66514888
        Email ID: nonlifecomplaints.pvt@irda.gov.in

• IRDA Grievance Call Center
        Toll Free Number:  155255
        Email ID: complaints@irda.gov.in

• Contact Details of Insurance Ombudsman - list of Insurance Ombudsman