Claims Procedure

Please read carefully and understand the process of motor claim.
 

• Claim Should be intimated to the Insurance company immediately with the policy particulars.
• No repair before survey of the vehicle
• Survey will be arranged on receipt of claim intimation and submission of detailed estimate of repairs from the repairer
• Original Registration Certificate and Driving licence to be submitted to the company for verification and return
• Duly filled in & Signed claim form to be submitted to the Repairer/Surveyor.  For company owned vehicles , company seal and authorised person signature should be affixed in the claim form.
• FIR to be filed wherever Third party injury/death/property damage is involved.
• Company may ask for additional documents and /or  clarification/Information  if any, depending on the requirment of the claim.
•  Cashless facility will be arranged if required documents are in order.
• Based on the Surveyors instruction, Vehicle to be produced for re-Inspection on completion of repair works.
• Original bill along with Satisfaction voucher for cashless claims is required for processing of the claim.
• For Non-cash-less Claims (Reimbursement claims) Original cash bill or Invoice with Cash receipt is required for processing of the claim.
• The detailed theft claim process letter will be sent to the Insured's policy/claim form address through Registered Post offer intimation of theft claim.

 
Please submit the following information while intimating a claim:
 

• Your Contact Numbers
• Policy Number
• Name of Insured person
• Date & Time of accident
• Vehicle number
• Make and Model
• Location of Loss
• Brief description on how the accident took place
• Name of Driver
• Place & contact details of the Insured Person if the person intimating the claim is not insured.

Helpline Numbers

Timing : Monday - Saturday 8.00Am to 8.00 Pm