For buying a new policy call 094444 48899. For customer service call 1860 425 0000.

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Claims Procedure

Please read carefully and understand the process of motor claim.
 
  • Claim Should be intimated to the Insurance company immediately with the policy particulars.
  • No repair before survey of the vehicle
  • Survey will be arranged on receipt of claim intimation and submission of detailed estimate of repairs from the repairer
  • Original Registration Certificate and Driving licence to be submitted to the company for verification and return
  • Duly filled in & Signed claim form to be submitted to the Repairer/Surveyor.  For company owned vehicles , company seal and authorised person signature should be affixed in the claim form.
  • FIR to be filed wherever Third party injury/death/property damage is involved.
  • Company may ask for additional documents and /or  clarification/Information  if any, depending on the requirment of the claim.
  •  Cashless facility will be arranged if required documents are in order.
  • Based on the Surveyors instruction, Vehicle to be produced for re-Inspection on completion of repair works.
  • Original bill along with Satisfaction voucher for cashless claims is required for processing of the claim.
  • For Non-cash-less Claims (Reimbursement claims) Original cash bill or Invoice with Cash receipt is required for processing of the claim.
  • The detailed theft claim process letter will be sent to the Insured's policy/claim form address through Registered Post offer intimation of theft claim.
 
Please submit the following information while intimating a claim:
 
  • Your Contact Numbers
  • Policy Number
  • Name of Insured person
  • Date & Time of accident
  • Vehicle number
  • Make and Model
  • Location of Loss
  • Brief description on how the accident took place
  • Name of Driver
  • Place & contact details of the Insured Person if the person intimating the claim is not insured.
 

Helpline Numbers

Timing : Monday - Saturday 8.00Am to 8.00 Pm
 
Region STD
Code
Phone Fax Mobile
North - Gurgaon/Delhi 0124 4055567 2383829 98109 55567
East - Kolkata 033 26675525 26675523 98312 55567
West - Mumbai 022 40055567 67041200 98675 55567
South - Chennai 044 42227373 28515500 98404 55567

Location STD
Code
Phone Fax Mobile
Ahmedabad 079 66005567 66312434 98980 85567
Bangalore 080 22126152/452 22126153 98459 55567
Baroda 0265 2352953 2321963 98989 95567
Cochin 0484 2372070 2361460 98956 55567
Coimbatore 0422 2214705 2215934 98943 55567
Hyderabad 040 66754321/6699 66842391 99890 55567
Madurai 0452 2349079 2350079 98406 55567
Pune 020 25455846 25463887 98906 55567

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