For buying a new policy call 094444 48899. For customer service call 1860 425 0000.

FEEDBACK

GRIEVANCE REDRESSAL PROCEDURE

We are concerned about you. If you are not satisfied with our service or in case you have any query or complaint/grievance against us, please follow the steps given below:

Step 1:

Please raise a complaint with us through our Online form, and we would come back to you with a response in 2 business days.

Step 2:

In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:


Customer Services Team

Royal Sundaram General Insurance Co. Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR)
Karapakkam,Chennai - 600097
Call us at: 1860 425 0000
Email ID : customer.services@royalsundaram.in

Step 3:

In case you are not satisfied with the decision of the above office, or have not received any response within 10 days, you may contact the following office:
 

The Grievance Redressal Unit

Royal Sundaram General Insurance Co.Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR)
Karapakkam,Chennai - 600097
Email ID: grievance.redressal@royalsundaram.in
Web: www.royalsundaram.in

Step 4:

In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Regulatory & Development Authority or the Insurance Ombudsman, whose details are given below:
 

Consumer Affairs Department

Insurance Regulatory & Development Authority
United India Tower, 9th floor, 3-5-817/818
Basheerbagh, Hyderabad- 500 029.
Contact Number: 040-66514888
Email ID: nonlifecomplaints.pvt@irda.gov.in

IRDA Grievance Call Center

Toll Free Number:  155255
Email ID: complaints@irda.gov.in

Contact Details of Insurance Ombudsman - list of Insurance Ombudsman

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