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Grievance Redressal & Customer Services

Dear Valued Customer,

Greeting from Royal Sundaram,

At Royal Sundaram we believe in giving our customers excellent service and ensure that all concerns are addressed to the very best of our abilities. We count ourselves lucky to have you as a customer and thank you for being a part of our "Sundaram Family". Let me reassure you again our commitment to serving you with courtesy and respect for many years to come. We take great pride in our customer service, aiming to provide an outstanding quality of service, value for money and always consider customers' points of views. Our customer services teams have been euipped to work and deliver on these lines, always ready to go that extra mile and help our esteemed customers. We are confident that all out customers will experience this delight.

Our Service Parameters & Turnaround Times
General:
Processing of Proposal and Communication of decisions Including requirements / issue of policy / cancellations	15 Days
Obtaining copy of the proposal	30 Days
Post Policy issue service requests concerning mistakes / refund Of proposal deposit and also Non-Claim related service requests	10 Days
General Insurance:
Survey Report Submission	30 Days
Insurer seeking addendum report	15 Days
Settlement / rejection of claim after receiving first / addendum Survey report	30 Days
Grievances:
Acknowledge a grievance	3 Days
Resolve a grievance	15 Days

With Regards,
Head - Customer Services
Towards service excellence

What if we fall short

What if we fall short?

While we are committed to deliver the service you expect, we may not always get things right.
If you're unhappy with our service, we want to fix it. When things haven't gone to plan, resolving your issue is our priority.

Click here to register
your request online

Call us at Toll Number
1860 258 0000, 1860 425 00 00

Write to us at
customer.services@royalsundaram.in

Customer services Grievance

Grievance Redressal

We are concerned about you. If you are not satisfied with our service and require a better resolution to your problem,
please register a complaint with us, and we will do our best to resolve any issues as quickly as possible.

Online form/ Write to us at grievance.redressal@royalsundaram.in
We would come back to you with a response in 2 business days.

Senior Citizens can write to: seniorcitizengrievances@royalsundaram.in, 044-24960577

Customer Grievance Portlet

Grievance Redressal

We are concerned about you. If you are not satisfied with our service and require a better resolution to your problem, Please fill the details below to send email to Mr. T M Shyamsunder, Grievance Redressal Officer., 044-61452220

Have you approached us earlier ( If yes provide Reference No )

Please contact CutomerService helpline - 18602580000, 18604250000 or write to customer.services@royalsundaram.in

Grievance Redressal2

Grievance Redressal

Grievance Redressal Procedure

Register a Complaint

Ombudsman List

details

Click here – To contact your nearest branch office details. (https://www.royalsundaram.in/contact-us)

For other than customer queries you may contact 1860 258 0000, 1860 425 0000 (Select options – 3 and 1) or write to agency.helpdesk@royalsundaram.in

Customer services Further Action

Further Actions

In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance
Regulatory & Development Authority or the Insurance Ombudsman, whose details are given below.