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Customer Services
Greeting from Royal Sundaram,
At Royal Sundaram we believe in giving our customers excellent service and ensure that all concerns are addressed to the very best of our abilities. We count ourselves lucky to have you as a customer and thank you for being a part of our "Sundaram Family". Let me reassure you again our commitment to serving you with courtesy and respect for many years to come. We take great pride in our customer service, aiming to provide an outstanding quality of service, value for money and always consider customers' points of views. Our customer services teams have been euipped to work and deliver on these lines, always ready to go that extra mile and help our esteemed customers. We are confident that all out customers will experience this delight.
| Our Service Parameters & Turnaround Times | |||
| General: | |||
| Processing of Proposal and Communication of decisions Including requirements / issue of policy / cancellations | 15 Days | ||
| Obtaining copy of the proposal | 30 Days | ||
| Post Policy issue service requests concerning mistakes / refund Of proposal deposit and also Non-Claim related service requests | 10 Days | ||
| General Insurance: | |||
| Survey Report Submission | 30 Days | ||
| Insurer seeking addendum report | 15 Days | ||
| Settlement / rejection of claim after receiving first / addendum Survey report | 30 Days | ||
| Grievances: | |||
| Acknowledge a grievance | 3 Days | ||
| Resolve a grievance | 15 Days | ||
Head Customer Services
What if we fall short?
While we are committed to deliver the service you expect, we may not always get things right.
If you're unhappy with our service, we want to fix it. When things haven't gone to plan, resolving your issue is our priority.
Call us at Toll Number
1860 258 0000, 1860 425 00 00
Write to us at
customer.services@royalsundaram.in
Grievance Redressal
We are concerned about you. If you are not satisfied with our service and require a better resolution to your problem,
please register a complaint with us, and we will do our best to resolve any issues as quickly as possible.
Online form/ Write to us at grievance.redressal@royalsundaram.in
We would come back to you with a response in 2 business days.
Senior Citizens can write to: seniorcitizengrievances@royalsundaram.in, 044-24960577
Further Actions
In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance
Regulatory & Development Authority or the Insurance Ombudsman, whose details are given below.
IRDA Grievance Call Center
Toll Free Number: 155255
Email ID: complaints@irda.gov.in
Consumer Affairs Department
Insurance Regulatory and Development Authority of India
Sy No.115/1, Financial District,
Nanakramguda, Gachibowli,
Hyderabad - 500032
Claims Services
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Cashless Hospital
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