Grievance Redressal Procedure (4 step)

Grievance Redressal Procedure




We are concerned about you. If you are not satisfied with our service or in case you have any query or complaint/grievance against us, please follow the steps given below:

Step 1:

Please raise a complaint with us through our Online form, and we would come back to you with a response in 2 business days.

Step 2:

In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:

 

Customer Services Team

Royal Sundaram General Insurance Co. Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR)
Karapakkam,Chennai - 600097
Call us at: 1860 425 0000
Email ID : customer.services@royalsundaram.in

Step 3:

In case you are not satisfied with the decision of the above office, or have not received any response within 10 days, you may contact the following office:
 

The Grievance Redressal Unit

Royal Sundaram General Insurance Co.Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR)
Karapakkam,Chennai - 600097
Email ID: grievance.redressal@royalsundaram.in
Web: www.royalsundaram.in

Step 4:

In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Regulatory & Development Authority or the Insurance Ombudsman, whose details are given below:
 

Consumer Affairs Department

Insurance Regulatory & Development Authority
United India Tower, 9th floor, 3-5-817/818
Basheerbagh, Hyderabad- 500 029.
Contact Number: 040-66514888
Email ID: nonlifecomplaints.pvt@irda.gov.in
 

IRDA Grievance Call Center

Toll Free Number:  155255
Email ID: complaints@irda.gov.in

Contact Details of Insurance Ombudsman - list of Insurance Ombudsman