GRIEVANCE REDRESSAL PROCEDURE
We are concerned about you. If you are not happy with our service or in case you have any query or complaint/grievance against us, please follow the steps given below:
Customer Services Team
Please raise a complaint with us through our Online form
or Email us to our customer service desk at firstname.lastname@example.org
Royal Sundaram General Insurance Co.Limited
Vishranthi Melaram Towers
No.2/319, Rajiv Gandhi Salai (OMR)
Karapakkam,Chennai - 600097
Call us at: 1860 425 0000
After investigating the matter internally, we will send our response within a period of 10 days.
In case the resolution is likely to take longer time, we will inform you of the same through an interim reply.
The Grievance Redressal Unit
In case the response provided does not meet your expectation or have not received any response within 15 days, you may write to email@example.com
or Register a complaint
to submit the grievance online.
If after following Step 1 and 2 as stated above your issue remains unresolved, you may approach the Insurance Ombudsman for Redressal.