For buying a new policy call 094444 48899. For customer service call 1860 425 0000.

FEEDBACK

Home Shield Insurance Claims Procedure

Home Insurance
  • Dedicated Customer Services Helpline!

  • ISO Certified Claims Process!

If you need to make a claim under Home Shield, here's a step-by-step guide:
 

1. Request a Claim Form 

  • To request for a claim form, call us at 1860 425 0000. You can also send an email to customer.services@royalsundaram.in at the earliest. Please quote the Policy Number for our reference. We will mail you the Claim Form within 2 working days or you can download the claim form from our website.
  • You can also notify your claim online. Once you notify the claim our claims team will contact you to explain the procedure.
 

2. Submitting the claim form 

Once you get the claim form on hand, please fill-in the form and send it to us, along with the following documents to support your claim to the below mentioned address
 
Royal Sundaram General Insurance Company Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR)
Karapakkam
Chennai - 600097
Tel : 91-44-7117 7117
 
Royal Sundaram General Insurance Co. Ltd.
Rider House, Plot No : 136
Sector 44, Gurgaon
Haryana - 122 002
Tel - 91 -124-2383828 -33 -34 / 2581712 - 4
 
Royal Sundaram General Insurance Co.Ltd
Millenium City Information Technology Park,
Unit No T-2-2A,Tower 2,
Plot No : DN-62,Sector -V, Salt Lake
Kolkata - 700 091.
Tel: 91- 033-23675520/21/22/26/42227373
 

Royal Sundaram General Insurance Co.Ltd
"DELPHI" "C" Wing, 2nd Floor,
201-204 Hiranandani Business Park,
Powai,
Mumbai - 400 076.
Tel No: 91-22-42227373/67041212
Claims process for breakdown/damage of home
  • Send us the duly-filled Claim Form along with a rough estimate of the repairs which needs to be done. Please do not undertake any repairs at this stage, or we may be unable to accept your claim.
  • Once we receive the Claim Form and supporting documents from your end, we will send a Surveyor to your home to evaluate the damage.
  • The Surveyor will advice us after assessing the damage. Based on their input, we will accept your claim.
  • You may undertake the repair. The Surveyor will re-visit your home on completion and submit a detailed report to us about the repairs. Visit the nearest Royal Sundaram branch for submission of the claim.
  • Once we receive the Bills and Receipts, we will calculate the Net Liability, based on the Surveyor's recommendations and applicable deductibles for the claim (such as depreciation, excess, salvage, etc)

If your claim is admissible, we will mail you a cheque. If for any reason, we are unable to clear your claim, we will send you a detailed repudiation letter.

All claims are processed as per the Terms and Conditions of your Policy.
Claims process for fire accidents
  • A Surveyor, appointed by us, will visit your home to evaluate the damage and repairs which needs to be done and accordingly give a go-ahead for it. Please do not undertake any repairs before Surveyor assesses your home, or we may be unable to accept your Claim.
  • The Surveyor will re-visit your home to check the completion of work. You can submit the Claim Form, Fire Brigade Report, Bills and Receipts to the Surveyor, along with any additional documents requested to facilitate your Claim.
  • The Surveyor will send a detailed report to us, depending on the documents you submit.
  • We may request you for additional documents to support your Claim.
  • If your Claim is admissible, we will calculate the Net Liability, based on the Surveyor's recommendations and applicable deductibles for the claim (such as depreciation, excess, salvage, etc)

If your claim is approved, we will mail you a cheque. If for any reason, we are unable to clear your claim, we will send you a detailed repudiation letter.

All claims are processed as per the Terms and Conditions of your Policy.
Calculate Premium
Select a Product

Interested in Home Shield?

Please provide your details and we will call you!

* Mandatory Fields