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Royal Sundaram Receives Renewal of ISO 9001:2008 Certification

14 September, 2011


  • Accreditation received for Accident & Health Claims Processes
  • Demonstration of Royal Sundaram's observance to highest standards of quality

    Chennai, September 14, 2011: Royal Sundaram Alliance Insurance Company Limited (www.royalsundaram.in), the first private sector general insurance company in India to be licensed, announced the successful renewal of International Organizational for Standardization (ISO) 9001:2008 certification for their Accident and Health Claims Processes. The renewal is extended for next 3 years. The accreditation signifies Company's adherence to the highest standards of quality and excellence in all aspects of its claims operations.

    The audit for certification was performed by Bureau Veritas, world leader in conformity, assessment and certification services. The stringent audit highlighted the Company's strengths in system implementation and agility in claims services. The audit confirmed maintenance of transparency in system by committed and highly skilled employees across offices of Royal Sundaram.

    Speaking on the occasion, Ajay Bimbhet, Managing Director said, "In an environment of cut-throat competition, it is the services rendered that mark the distinction. Service superiority can only be achieved with continual improvement of system and excelling the standards set forth at every level in the operation chain. ISO certification is a testimony of our commitment to uphold superior customer service delivery."

    Royal Sundaram's A & H claims processes were awarded ISO 9001:2000 certification, first time in July 2008. The certification was then upgraded to 2008 standards last year.

About Royal Sundaram

    Royal Sundaram Alliance Insurance Company Limited is a joint venture between Sundaram Finance and RSA Insurance plc, UK, where the former holds 74% and the latter holds 26% of the equity. Royal Sundaram is the first private non-life Insurance Company licensed to operate in India.

    Royal Sundaram offers a range of innovative general Insurance products which includes Motor, Health, Personal Accident, Home and Travel Insurance for individual customers. The Company's Accident & Health claims process received ISO 9001-2008 certification for effective customer service delivery.  For Commercial clients, Royal Sundaram offers a wide range of specialised insurance covers in Fire, Marine, Engineering, Liability and Business Interruption risks. Royal Sundaram also offers specially designed products to the Small and Medium enterprises and Rural customers.  Royal Sundaram currently has over 5 million customers, over 1700 employees and its products are distributed in over 180 cities across India, through Agents, Distribution Partners, Affinity Partners and Brokers.

 About Sundaram Finance

    Sundaram Finance, a Non-Banking Finance Company, is one of the most respected financial services companies in India. It finances the entire range of commercial vehicles, passenger cars, construction equipment & tractors. The Group's operations also extend to Insurance, Asset Management, Home loans, Business Process outsourcing and Infotech Solutions. Sundaram Finance has a nationwide presence with over 500 branches and over half a million customers and depositors who are serviced by over 2500 employees.  Sundaram Direct, its retail distribution arm offers multiple choices of various financial products like, loans, life & general insurance, mutual funds, deposits etc., to its customers through out India.

 About RSA

    With a 300 year heritage, RSA is one of the world's leading multinational quoted insurance groups. It has the capability to write business in over 130 countries and major operations in the UK, Scandinavia, Canada, Ireland, Asia and the Middle East, Latin America and Central and Eastern Europe. Focusing on general insurance, it has around 23,000 employees and, in 2010, its net written premiums were £7.5 billion.

For further information:

  

Saradamani Dey
Royal Sundaram Alliance Insurance Company Ltd. 
saradamani.dey@royalsundaram.in

 

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