I have not yet (Thank god and hopefully will never) claimed from royal sundaram. But from the policy issue and support point of view, they have been very responsive. I expect that in case of the rare event in which I will be using insurance Royal Sundaram will not let me down. My interactions have been limited to payment of policy and issuance of policy and also change of address. I have a medical policy from 2008 and another daily expense policy. Thank you.
We are holding the mediclaim policy for more than five years. it was much useful for my catract operation and the claim was settled on time to the hospital directly. we are very happy about their service. Recently also i underwent a laparoscopy surgery in a non listed hospital of Royal sundaram and i was instructed by them to send the claim after the discharge and the same will be settled in 21 working days.The staff are very cooperative and supportive.
There online system is really interactive and very easy to handle. Good part is after every online booking of health insurance policy, there is a confirmatory call that follows and makes things more clear and lucid.
I am holding the health insurance from last 11 years with royal sundaram for my entire family of five persons. God forbid that we should live healthy and never ever have to take the hospitalisation in general. My experience with Royal sundaram is very satisfying one on three occasions. The settlement is hassle free, no much of paper work and once submitted then I do not have to look back or remind them about it and within 10 to 12 days my claim was at my desk. I wish that in first place people should take Insurance for their health. Secondly if it is from Royal sundaram then you are worry free for the rest of the treatment. I continue to be covered with Royal sundaram. One suggestion about the capping on some of the ailment is really a disturbing factor i.e. cataract. I think in Metro cities there is nobody who can perform the operation with the capping of Rs. 7000/-. this should be enhanced to comfortable limit for the patient.
Initially I have selected Royal Sundaram Alliance Insurance as their mediclaim insurance premium was the cheapest. However, after a hospitalisation due to skidding the scooter, I have found their service is the best. They have done what they promised. They have settled the hospital bill without any hassles within 9 months taking the policy. Now it became a life long association.
I will say it simply. I have the mediclaim policy for my 4 family members and I had three claims in the last four years. Every time, my experience has been the same. I submitted the documents by courier and within 4 weeks, the money was directly credited to my bank account. What more would one expect from a mediclaim insurance. Of course one has to diligently fill the claim form, obtain the Doctor's and Hospital's signatures after they fill part B etc. But the procedure is very simple.
I have been having your Hospital Cash Policy for several years. I have discontinued it as my claim after my last hospitalization was rejected on the ground that it is a result of a pre-existing condition. How many people at the age of 72 will not have pre-existing conditions ? I have decided to save the premium and use it as Hospital Cash !!
Service of Royal Sundaram is really superb and hassle free, being the I am the customer since last 10 years my experience is really great, even I have a claim and got settled with in 15 days which no insurance company will such a great service. Insurance sector itself is service oriented, if you provide the good service, people will come to your doorsteps.
My experience with RS was just okay. I took a health policy for my dad which is valid for 2 years, though they didn't inform atleast few days before the policy expiry, I got to check it at the last moment and got to renew the policy during the grace period and then they responded and helped me in changing the address in their records(as I moved to a different place). The bad part was they don't have an online system still to view the policy details, I pity why they don't have a simple online service besides serving customers all over india.
l have taken a policy for. Hospital cash settlement , Now a days the reiemburse amount of Rs 3500 PER DAY 24 HOURS IS LESS IN HOSPITALS OF REPUTE. it needs upward limit also a lot of papers of whole case history file in addition to discharge certificate is cumberscum nrrd be reviewed.and should be setteled with discharge summary and certificate with day cash provision of Rs 4500 per day..
I have taken health insurance from royal sundaram and continuing their service past 9 years and recently renewed the policy. still date I have not made any claim to understand their services as per as settlement is concern. Their agent is quite open in explaining the advantages. Nevertheless to say always keep good work going to remain in the Industry. Good luck.
I have taken health insurance from Royal Sundaram from last 4 years. I have not made any claims so far and I don't have any other interactions with them so far. My impression about Royal Sundaram is not impressive as they increased the premiums very steeply(25 to 30% for all members) this year and not let me informed about it. When asked about the reason, they said they had sent some information about it through post (which I did not receive) and when I asked them to resend it, they did not (but told me it has been re-sent). They could have handled it in a better way. I asked some of my friends who are having health insurance from other competitors and they did not had any steep hike like Royal Sundaram.
This is the only company whom I never met any representative of the company but got the best product I ever wanted. I have no experience of any claim yet.
lets hope nothing happens to me and my family..if any thing happen Royal Sundaram Health Insurance is with me almost always....thanks and regards.
Prompt service by your staff while getting my family floater policy.
Got Health Insurance policy from Royal Sundaram. Experienced a very good customer service.
Health Insurance Online renewal is quite easy to use.
I am already a member of Royal Sundaram for health policy. Now i am getting my car insured with Royal Sundaram.
Good advice, very helpful during the process of finalising the Health Insurance policy.
Good Service. Happy to have Family floater policy with Royal Sundaram.
Got my Health Insurance policy from Royal Sundaram. Good and speedy clearance and more coverage of medical needs.
Got a Health Insurance policy from Royal Sundaram and experienced a good service. Hoping best services always.
Had a good experience while purchasing a Family Floater policy for my entire family from Royal Sundaram. Keep up the good work.
Bought a Family floater policy from royal sundaram. This is really a good policy for health and buy online is excellent facility.
Purchased Family Good Health Floater policy from Royal Sundaram. I think this is a good insurance company for health insurance policy.
I have used previously got my insurance and believe it has good health insurance too thanks.
I am your existing health insurance policy holder. So i am again joining with you. Your service is good.
Got Health Insurance Policy from Royal Sundaram. Hope your service would also be GOOD as online payment process.
I am satisfied to buy the Family Floater policy from Royal Sundaram and your team's assistance while buying the Health Policy Online was very good.
With so many insurance providers in the market today, Royal Sundaram seems to excel in every field, especially health insurance. I recently bought their Master Product-Total Health Plus plan which covers my entire family. I feel completely protected now. All my doubts regarding health coverage were cleared in quick time. I would recommend this to all my friends.
Purchased Family Floater Health Insurance policy from Royal Sundaram. Good experience so far. Hope the service would be good as well going forward.
We already have health insurance policy, we also bought travel insurance previously, we are happy with their service, helping us in every step, thank you
At times of high medical expenses, I preferred to go with one of the health plans by Royal Sundaram. The type of coverage it comes with, I feel it is the best one out there! Go for it!
Very good, No hidden agenda and the need clarifications on Health Insurance is given by the representatives. Keep up the good work.
Previously I did not have any health insurance plan. The accident I went through last month helped me realise the importance of owning a medical policy. One of my friends recommended me the Royal Sundaram Hospital Cash plan. Their customer service is really helpful and come highly recommended.
Looking at the rising medical costs today, health insurance was something I had to invest into. After a few days of buying my health policy, I was hospitalized with a medical emergency. Royal Sundaram was not only quick in covering me financially but also supported my family in such a difficult situation. I am grateful to them.
Myself, my wife and my son are insured with Royal Sundaram under two policies viz. Health Insurance and Personal Accident Insurance for last 5 years. My wife underwent major surgery in 2010. I was hospitalized in 2011. Both my claims were settled in full very promptly. I am totally satisfied with the services.
Myself and my wife are insured with Royal Sundaram for the last 8-9 years. My wife underwent two major surgeries at Hyderabad and it was hassle free experience and were prompt in their dealings. There was no problem in payment/reimbursement by Royal Sundaram. Dr. J K Sinha MBBS, MS. FRCS, FAMS
I am having the health insurance policy (Mediclaim) of Royal Sundaram for the last few years. Sometime back about a year or so I read somewhere online that the company is not paying any claims on one plea or the other without any real justification. I was a bit worried and became apprehensive about it. But last year I had to admit my wife in a hospital for getting an operation done. What I did was to visit their website and follow the instructions outlined there. I did what was instructed and sent the Mediclaim Bill to the company for payment. As I was apprehensive about whether my claim will be entertained or not, I was becoming more and more worried. But to my surprise within a few days I received an Email from Royal Sundaram that my claim is under process and will be settled soon. Again, after a few days - about 15 days or so, I received the cheque from Royal Sundaram and my claim was settled without any hassle or any questions.That was great!. Royal Sundaram is great and takes utmost care of its customers. You only have to follow the prescribed procedure, and you're sure to get your claim settled. I wish the company "GREAT SUCCESS".
My son and I just recently obtained a health insurance policy, and just over a month after activation of the policy my son had to be hospitalised with Typhoid fever. Everything went smooth and the hospital coordinated with the Royal Sundaram staff and we didn't have to do anything. We're really glad we took this policy and intend to renew it every year. Thanks a lot for the superb service you are providing. Keep it up!
I had to hospitalize my daughter (12 yrs) for some bowel irritability and resultant dehydration and such effects. As i was not in station, i had to entrust this responsibility with my dad who is 75 yrs. To his age, if he is capable of taking care of himself is more than enough, but my condition was worst than his, i had to entrust her with him. With the great help of ROYAL SUNDARAM, he hospitalized and provided her with required treatment. The paper work also was so easy that we need not spend more than an hour to get them done and send it to the H.Q RS. Hence, i would recommend ROYAL SUNDARAM INSURANCE AS THE BEST WAY TO INSURANCE.
I have a hospital cash insurance policy with Royal sundaram for the last three years. Their service till now is fine. Since i have not made any claim till now I have not experienced the insurance cash settlement. For the last 20 years I always preferred anything that is Sundaram for eg Sundaram finanace, sundaram mutual and royal sundaram etc.
I & my wife are Royal Sundaram Health Policy holder since last more than 4 years. My experience about the service is good. I get policy documents in time. Claim settlement which I experienced twice for accident is also good. Customer care service is also good.
Royal Sundaram Alliance Insurance Company is the best company in India and may be one of the best in the world, as far as my experience with the company goes. It is very quick in response & services.
This is my first year with Royal Sundaram Inusrance Company haven`t had any claims yet hoping for a pleasant experience looking at the positive reviews.
Getting a new health policy for first time, was good experience. Luckily no claims so far.
I am having health insurance policy with royal sundaram, today had spoken to Mr. Karthik, and explain to him the problem faced by me. Mr. Karthik, in no time had provided to me the solution to that problem, and has forwarded the request to their concern department. it took hardly few minutes for completing and resolving of my problem. I express my thanks to Mr. Karthik and Royal Sundaram to earlier resolution of my problem.
The service provided by the company is very very good and in time.
I appreciate for services rendered by you to customer is very good.I have received claimed amount through cheque within one week. Happy about having a Health Insurance in Royal Sundaram.
We are extremely happy with the settlement of claims by your company. Should cover more hospitals for cashles claims.Wish you "Propserous New Year".
I felt happy by receiving my health claim in stipulated time.Thanks to Royal Sundaram.
Overall satisfactory! The requirement of documents for settlement of claim should be spelt out clearly when making hospital cash claim and no additional documents called for at a later date.
Service is very good.
Response is prompt, Communication is courtious and Service is efficient,please maintain the same spirit in future too, wish your entire team all the very best.
All concerned had played their role well, right from the advisor handlimg my account to the verifier who visited blore and met me.generally good and effective with royal sundaram persunnel. fully satisfied with your association.
The speed with which RS responded towards health claim settlement is absolutely fantastic.Pl call to add my daughters name to the existing medical policy.
I was Really surprised by the way the Health Insurance claim was processed without any need for efforts and follow ups from my side. Thank u guys. just one suggestion is the that the claim form was to complicated for a common man. It would be better if u could make it short and easy.
Very good service. Excellent Transparency in the health claims settlement process. Keep it up!
Settlement time taken could have been much better as it took almost two months, but overall experience was good. Thanks!
Very satisfied with Royal Sundaram Mediclaim Organisation. Would appreciate no further increases in premium, considering us as retired persons.
Thank you Royal Sundaram for made our life comfortable during most uncomfortable times!
No remarks. well satisfied. Request for the original medical reports. Thank you.
I am very grateful to tell you that i m the Customer of Royal Sundaram General Insurance Company.The Company promptly responded my health claim and Co-operated to me.
I am Very much satisfied for this medical claim settlement.
I am very much satisfied with the response and the prompt clearance of my claim in time. I would only suggest you to cover all the big hospitals in chennai so that we can make use of cash less scheme in a real sense.
Your doing good. The claim settlement team is very fast and smart. I got my claim amount within a short span of time. Thanks for your work.
Good approach and well handled service.
Good service provided. Keep it up.
I had a very good experience with Royal Sundaram and I would definitely recommend it to others.
I am having a Medical Insurance with Royal Sundaram and i have received my claim amount with some deductions. Thanks for processing my claim ASAP.
Yes, the service is very good.
Overall it is a good experience. My health claim was settled in a short time which i never expected. Well handled.
You are doing excellent work. Keep up the good work.
It was a Good experience! thanks!
Good quality, prompt service. Keep it up!
The service was excellent !!
Overall Mediclaim processing handled very well without any due reminder to RSI. I am fully satisfied your team members work.
Fast, Quick in health claim settlements.
I heard some good things about Royal Sundaram. This time, I have experienced it myself.Thank you
All your health policies are having limits regarding the claim amount. i.e only specific percent of the insured sum can be settled. This should change I feel.Thanks
Thanks for your excellent system and guidance time to time through SMS and mail to me.
Royal Sundaram worked amazingly fast in an honest and transparent manner in my case. As per the general public perception the Insurance Companies concentrate their efforts in discovering the loopholes in the claim applications to avoid refusing payment on one ground or the other. However I had a very pleasant, cheering and heartening experience with Royal Sundaram. My claim was settled for the promised amount immediately after i submitted complete documents. I am thankful to your company. I am specially thankful to your officers who were so patient, empathetic, helpful and reassuring on the phone and in the e mails. May God bless you all.
I am extremely happy at your Health claim services. Whenever I telephoned to them, they enthusiastically spoke to me on whatever I wanted on my claims status.It gives me pleasure to be with Royal Sundaram. Definitely, I will bring many customers to you.
Royal sundaram is the only one co. who clear my medical claim very fast and i think as for as my knowledge the royal sundaram is first co. who accept the policy of above 45-50year age at that time when i was taken the policy for my mother.i want to say in hindi that "are javano ki to sab koi policy accept karte hai, budhe maa bapo ki sirf ek hi banda karata hai aur vo hai royal sundaram" "jo samaj seva ka kam karta hai, jo des ki janta ka sochata hai,jo midal class ke logo ka sahara banta hai, jo sirf paiso ke liye kam nahi karata aisi company ko royal sundaram kahte hai" this is my special request to you that please keep your service contineously is it is today and please mail me the single photo of your respected chairman sir. thanks, i am very happy and proud that i am the member or part of royal sundaram. Regards
Quick response to my health claim and disbursement.
I have been refunded only Rs.7500/- which is very less as compared to my overall expenditure of more than Rs.20,000/-. My brother-in-law has recently been refunded entire amount of RS.25000/- by another mediclaim company for the same cataract surgery. Royalsundaram should also think if increasing the limit to some reasonable level keeping in view the expenditure involved. Even a small doctor with very primitive lenses does not perform this surgery in less than Rs.12000-15000/-.
Mediclaim was settled very soon without any hazzles. Thank you.
Very good service by Royal Sundaram team. Well keep it up.
Royal Sundaram is really ROYAL SUNDARAM. In the Health claim settelment I have experienced promptness and efficiency and also sympathic view.
Excellent performance by Mediclaim team. Kind approach to all (client and family members).
Excellent and fast settlement of claims. This is not the first time, in earlier times also ROYAL SUNDARAM settled my health claims very fast and effectively.
Excellent Job done by team. I never suffer any trouble from Royal sundaram. Actually your team really royals.
Overall I am satisfied with the service rendered and settled my health claim quickly.
Medical claim was settled to my full satisfaction. Thank you very much.
Thanks to almighty, this was my first claim since i joined you.I am satisfied with the prompt service of the co.god forbid one has to ever apply for the claim.however, if at all it becomes necessary, I hope your team will expedite the case with the same promptness. in general people avoid admitting a patient in hospital unless it becomes a must otherwise try medication at home. unfortunately your co. does not allow claim for such treatment. compulsion of admission in a hospital for 24 hrs for a claim be suitably revised.if a patient is taking treatment from a dr. of your impaneled hospital his claim should be accepted even if he is not hospitalised.
The service was excellent. I wish I had my health insurance. People say private companies always try to reject claims but our experience with Royal Sundaram was good. We submitted the claim papers.
I was very happy for choosing Royal Sundaram for my health insurance needs.
Excellent services, so far experienced.
I had a very good experience with RS as i m ur customer since more than last 10 years n looking forward with same claim settlements ahead.
The Team clear my health claim with in the estimated time and they treat us all time very friendly.
Royal sundaram is giving good service to the policy holders and i am satisfied with there services and i would like recommend it to others to buy the royal sundaram health insurance policy.
Since I am fully satisfied in the health claim experience I am interested in extending the hospital cash policy to my wife also. You can ask your marketing people to call me.
Yes your team is good i wish that my future claims also are settled well if any thankyou.
I am very thankfull to you for passing my medical claim and also appreciate your prompt service.
I have therefore going by the service provided by Royal Sundaram extended my family Health Insurance for another period of two years.
I was really surprised to see the health claim cheque within 10 days of claim submission. Amazing I never had such a good experience with any insurance company in the past and I strongly recommend this policy.
Over all the organisation and health claim process is fine. They should communicatate to the customer, when they take more time to claim process.
Excellent claim settlement service.Very grateful for quick settlement process.
Very good , prompt service without any hurdles. Many thanks. It reduced my Loan burden.
I appreciate the settlement on time. Recieved Royal Sundram settlement 15 days prior to the settlement of Mediclaim from NIA.
I will give 100% because I received my money back within 15 days from the date of submission of my bills. after receiving cheque there was a difference when i have spoken to them regarding they rechecked and issued difference amount also without any further follow-up from my end. I am very happy and I am very much confortable without any worry about my future hospital expenses, because they are there to support whenever we are in need.
Overall a wonderful service and never expected health claim settlement so fast. Keep it up.
It was a wonderful experience with Royal Sundram. Unfortunately I met an accident within 20 days of policy taken but Royal Sundram reimbursed almost 99% of claim amount. I am thankful to you for the reimbursement.
Firstly, I am very much thankful to Royal Sundaram for settling my health claim so early. I am very much satisfied with the services of Royal Sundaram, but it would be better if I could access the status of my policy online, whenever I want to from my home, just like LIC, India. Hope you will take the neccessary action.
I am very satisfied with my claims and service of Royal Sundaram on my previous health claims made by me with submission of bills. The claim on my last illness was made directly by the hospital and they handled everything very well.
Handling the claim was 'extremely prompt'. Please keep up the practice for all future health claims.
Handling the claim was 'extremely prompt'. Please keep up the practice for all future mediclaims.
Great Support for my claim and would like to have the same support in future.I would suggest to have us the online status of our submitted health claims on webportal.
Thank u very much for re-cosidering and reverting my health claim, had help me during my difficulty period which royal sundaram had brought very much happiness, joy to my life which i am very much greateful to the team of medi claim which release my claim and i am very much thankful and ever forever pray.
Overall I am quite satisfied with the quality of service rendered by royal sundaram in respect of my mediclaim. please keep up the good work.
Thank you very much for the speedy settlement of my claim. We much appreciate your support in this regard. Will definitely recommend Royal sundaram health insurance to all our friends.
Health claims team had really settled it very fast. I got the money back in less then 10 working days.Only aspect is after I made my initial payment they suggested to for claims if we can get that also be considered as cash less and reimburse my initial payment it will be helpfull.
Am happy and satisfied and will recommend others to take up a medical insurance policy with Royal Sundaram.
Excellent working at RS is highly appreciated.Other Insurance Companies should learn flawless handling of health claims from RS.
The only problem i faced was during discharge from the hospital, i was made to wait for 8 hours.....from TPA....But i guess the fault was from hospital side as well.But overall from your end we have never faced any disappointment.
It is far better than other Health Insurance Companies, but TPAs are required to be tuned and counselled to be more prompt, fast in communicating their approvals as the customers and their family members are put to lot of hard ships as I experienced in 2009 when my wife was hospitalised. Except TPAs, company management is very user friendly.TPAs behaviour is very disgusting.
Excellent work , it was a hassle free claim i have received for my medical policy. Great work really appreciatable.
Very good response this time, I congragulate, the staff and the management, keep it up. thank you.
I am happy about your health claim service.