Bike, Car, Travel & Home Insurance Online - Royal Sundaram

Understand the claim process

Follow this process for Hassle-Free and smooth claims


Step 1

Cashless Garage

Search for the nearest network garage.


Step 2


The garage will connect with us to conduct Car inspection.


Step 3


Royal Sundaram will keep you informed about the status of your claim.


Step 4


Processing of the claim will be carried out as per the terms & conditions.

A step-by-step guide to file a Taxi insurance claim

Step 1

Intimate Claim

Call 1860 425 0000 or intimate claim online.

Step 2


Inspection of your car to assess the damage.

Step 3

Claim Approved

We will approve your claim and keep you updated.

Documents checklist

Here’s an exhaustive list of documents you may need to make a claim. You may need few or all of them based on your situation.

Documents checklist

Required Documents

  • Claim form
  • Vehicle Registration Certificate (RC) with FC
  • Driving License
  • Permit
  • KYC document

What is included and excluded in Royal Sundaram's Taxi insurance policy?


Losses and damages that could occur as a result of an accident or collision.


Covers accidental fire damages to you car


Covers stolen car losses.

Third party losses

When your car causes harm or damages to a person, vehicle, or property.

Natural disaster

Damage to you car due to nature’s fury - floods, cyclones, etc.

Personal accident

Provides coverage for your expenses in situations where you have sustained significant injuries.

Riding without Driving license

Accidents that occur while riding without a valid license may not be covered.

Drunk riding

Damages resulting from riding under the influence of alcohol or drugs are not covered.

Speed testing and racing

Damages caused due to speed testing or organized racing are not covered.

Damage to your personal property

Damages to your personal property are not covered incase of Third Party Two Wheeler Insurance.

Wear and tear

Usual wear and tear or maintenance is not covered.

Consequential loss

Losses due to indirect results of an accident are not covered.

Hire and reward

Insurance relating to use for hire and reward shall not apply to use in connection with insured's bussiness or occupation

Why file and manage claims Online?


File and manage claims online for ultimate convenience from the comfort of your home or on the go.

Track claim online

Monitor Progress, receive updates and stay informed effortlessly

Upload documents Online

Effortlessly upload documents online for a seamless and convenient process

7400+ network garages across India

Find your nearest cashless garage

Bike Insurance Starting from ₹538


FAQs on car insurance claims

We have answers

You can file a claim online through our website or through our mobile app. You can also call our 24x7 helpline 1800 568 9999 or toll number 1860 425 0000.

  • Policy details
  • Accident/ theft/ loss date and time
  • Driver at the material time of accident
  • Claim form
  • Vehicle Registration Certificate (RC) with Fitness Certificate(FC)
  • Driving License
  • KYC documents
  • Permit
  • Any other documents required as and when based on claim type

It's essential to report a claim as soon as possible. The exact timeframe may vary based on your policy terms, so we recommend checking your policy documents for specific details. In most cases, you should report a claim within 24-72 hours.

Yes, you can track the status of your claim online through our website login. Log in to your account and navigate to the claims section to check the progress of your claim.

The claim settlement process varies based on the type of claim. Generally, it involves claim registration, documentation submission, assessment, and payment. We aim to settle claims as quickly as possible while ensuring all necessary verifications are made.

The time it takes to settle a claim can vary based on the complexity of the case and the availability of required documents. We strive to process and settle claims promptly, and we will keep you informed about the progress.

In emergencies, prioritize your safety and well-being. Seek medical attention or report the accident to the authorities if necessary. Once you are safe, inform us of the incident and start the claims process as soon as possible

You may have the option to choose your preferred service provider, subject to the terms and conditions of your policy. We recommend checking your policy documents or contacting us for specific details

Yes, we have a dedicated 24x7 helpline for claims-related queries. You can reach us at 1860 258 0000

If your claim is denied, you will receive a detailed explanation of the reason for the denial. If you believe the denial is unjustified, you have the right to appeal the decision. Contact our customer support team for guidance on the appeals process.