Bike, Car, Travel & Home Insurance Online - Royal Sundaram

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Contact us for all your queries, grievances, and concerns.

Have a complaint?

Let us know and we'll address it promptly

Need immediate assistance?

Give us a call!

Prefer written communication? Drop us an email @ care@royalsundaram.in

Our Service Parameters & Turn around Times

At Royal Sundaram we believe in giving our customers excellent service and ensure that all concerns are
addressed to the very best of our abilities

Service Parameters Turnaround Times

General

Processing of proposal and communication of decisions Including
requirements / issue of policy / cancellations

15 Days

Obtaining copy of the proposal

30 Days

Post Policy issue service requests concerning mistakes / refund Of
proposal deposit and also Non-Claim related service requests

10 Days

General Insurance

Survey Report Submission

30 Days

Insurer seeking addendum report

15 Days

Settlement / rejection of claim after receiving first / addendum
Survey report

30 Days

General Insurance

Acknowledge a grievance

3 Days

Resolve a grievance

15 Days

Grievance Redressal Procedure

We promise to provide the service you want, but sometimes mistakes can happen. If you're not satisfied with our service, we're here to make it right. Your satisfaction is our main concern, especially when things haven't gone as planned.

Step 1

Please raise a complaint with us through our Online form, and we would come back to you with a response in 2 business days.

Step 2

In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:

Customer Services Team

Royal Sundaram General Insurance Co. Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097

Call us at

1860 425 0000

1860 258 0000

Drop us an email

care@royalsundaram.in

Step 3

In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:

Customer Services Team

Royal Sundaram General Insurance Co. Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097

Senior Citizen Redressal :

7228933501

Grievance Redressal Officer :

Mr. T M Shyamsunder, 7228087400
Drop us an email

manager.care@royalsundaram.in

Senior Citizen can Write to us at

seniorcitizengrievances@royalsundaram.in

Step 4

In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:

Customer Services Team

Royal Sundaram General Insurance Co. Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097

Click here to view the Insurance Ombudsman List

Click here to view Office of the Executive Council of Insurers

Drop us an email

head.cs@royalsundaram.in

Step 5

In case you are not satisfied with the decision/resolution of the Company, you may approach the

IRDAI Grievance Call Center

IRDAI Grievance Call Center
Insurance Regulatory & Development Authority of
India United India Tower, 9th floor, 3-5-817/818
Basheerbagh, Hyderabad- 500 029.
Contact Number: 040-66514888

Call us at

1860 425 0000

1860 258 0000

Drop us an email

gro@royalsundaram.in

Please raise a complaint with us through our Online form, and we would come back to you with a response in 2 business days.

In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:

Customer Services Team

Royal Sundaram General Insurance Co. Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam, Chennai - 600097

Call us at

1860 425 0000

1860 258 0000

Drop us an email

care@royalsundaram.in

In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:

Customer Services Team

Royal Sundaram General Insurance Co. Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam, Chennai - 600097

Call us at

1860 425 0000

1860 258 0000

Drop us an email

care@royalsundaram.in

Senior Citizen can Write to us at

seniorcitizengrievances@royalsundaram.in

Senior Citizen Redressal :

7228933501

Grievance Redressal Officer :

Mr. T M Shyamsunder, 7228087400

In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:

Customer Services Team

Royal Sundaram General Insurance Co. Limited
Vishranthi Melaram Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam, Chennai - 600097

Call us at

1860 425 0000

1860 258 0000

Drop us an email

care@royalsundaram.in

Click here to view the Insurance Ombudsman List

Click here to view Office of the Executive Council of Insurers

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