For buying a new policy call 094444 48899. For customer service call 1860 425 0000.


Car Insurance Claims Procedure

How to Make a Car Insurance Claim

As soon as a claim occurs, please call us at 1860 425 0000 or write to us at, our customer service executive will be happy to help you with the claims procedure.
Please read carefully and understand the process of motor claim.
  • Claim Should be intimated to the Insurance company immediately with the policy particulars.
  • No repair before survey of the vehicle
  • Survey will be arranged on receipt of claim intimation and submission of detailed estimate of repairs from the repairer
  • Original Registration Certificate and Driving licence to be submitted to the company for verification and return
  • Duly filled in & Signed claim form to be submitted to the Repairer/Surveyor.  For company owned vehicles , company seal and authorised person signature should be affixed in the claim form.
  • FIR to be filed wherever Third party injury/death/property damage is involved.
  • Company may ask for additional documents and /or  clarification/Information  if any, depending on the requirment of the claim.
  •  Cashless facility will be arranged if required documents are in order.
  • Based on the Surveyors instruction, Vehicle to be produced for re-Inspection on completion of repair works.
  • Original bill along with Satisfaction voucher for cashless claims is required for processing of the claim.
  • For Non-cash-less Claims (Reimbursement claims) Original cash bill or Invoice with Cash receipt is required for processing of the claim.
  • The detailed theft claim process letter will be sent to the Insured's policy/claim form address through Registered Post offer intimation of theft claim.
Please submit the following information while intimating a claim:
  • Your Contact Numbers
  • Policy Number
  • Name of Insured person
  • Date & Time of accident
  • Vehicle number
  • Make and Model
  • Location of Loss
  • Brief description on how the accident took place
  • Name of Driver
  • Place & contact details of the Insured Person if the person intimating the claim is not insured.

Helpline Numbers

Timing : Monday - Saturday 8.00Am to 8.00 Pm 
Region STD
Phone Fax Mobile
North - Gurgaon/Delhi 0124 4055567 2383829 98109 55567
East - Kolkata 033 26675525 26675523 98312 55567
West - Mumbai 022 40055567 67041200 98675 55567
South - Chennai 044 42227373 28515500 98404 55567

Location STD
Phone Fax Mobile
Ahmedabad 079 66005567 66312434 98980 85567
Bangalore 080 22126152/452 22126153 98459 55567
Baroda 0265 2352953 2321963 98989 95567
Cochin 0484 2372070 2361460 98956 55567
Coimbatore 0422 2214705 2215934 98943 55567
Hyderabad 040 66754321/6699 66842391 99890 55567
Madurai 0452 2349079 2350079 98406 55567
Pune 020 25455846 25463887 98906 55567
What to do in case of an Own Damage Claim?
  • In the event of an accident-Please arrange for medical attention if anyone suffers injuries. Take down particulars of other vehicles/people involved, if any. Please do not accept any negligence for the accident nor commit to anybody regarding compensation, if any.
  • In the event of injury, death, third party property damage, burglary, theft, house -breaking and damage due to malicious act, riot, strike and terrorist activity, immediate information to the police station concerned is essential.
  • If the accident is severe in nature, and the vehicle cannot be moved, ensure proper protection of the vehicle at the spot. Please do not attempt either to start the engine or drive the vehicle after the accident and before required repairs.
  • Arrange to shift the vehicle to the nearest garage of your choice and ask them to prepare a detailed estimate (labor charges with list of parts along with its prices).
  • Please do not dismantle or alter the accident condition of the vehicle or repair till the vehicle is surveyed/assessed by a surveyor. Also to ensure that no parts or accessories are missing at any point of time.
  • Inform us about any accident or loss immediately.
  • Please submit the duly/completely filled-in claim form to us.
  • Please contact us for guidance on the cashless facility to avail direct payment facility by us to such a repairer.
  • Documentation to be submitted for verification & return (along with a set of photo copies).
  • Original vehicle registration book (including the fitness certification, if it is a separate document).
  • Original driving license.
  • Documentation for submission.
  • Copy of the police complaint (FIR)
  • Estimate of repairs.
  • We may seek additional document(s) or ask for clarification(s) for processing your claim and that depends upon the claim. Please arrange to submit the same.
  • All damages / losses will be surveyed and assessed by a surveyor / assessor and admissibility of the claim and mode of settlement is decided only after the process.
Please note: Ensure that you give us the correct & complete contact details (address /telephone no's / mail IDs in the claim form. If you receive any notice or summon with regard to the accident (other than criminal proceedings, if any), contact us with the petition copy.
What to do in case of Theft claim?
  • If your car has been stolen, the first thing to do will be to file a police report.
  • Notify your insurance company as soon as you file the police report, this will help in case the thief has caused some damage to others with your car. Also please note, your insurance company will not process your claim if you have not filed a report with the police.
  • When you notify your insurance company, provide them all the details of loan/lease of your car along with the FIR.
  • Provide them with a description of your car, mileage, service record if any. Also submit the list of personal items stolen along with the car.
  • It is also important to inform your RTO of the theft.
  • Inform your financier immediately of the theft and ask them to discuss the case directly with your insurer this might expedite the claim process.
  • In case the police recover the vehicle, inform your insurer about the same.
  • If the vehicle is recovered, the Insurance company is liable to pay compensation on damages caused to the vehicle as per the terms and conditions of your policy and for stolen items if any, which are covered under your policy.
  • If the vehicle is not recovered, the police have to provide a Non-Traceable Certificate (NTC) and the court will have to give a final report under sec 173 Crpc.
  • If you have taken a car loan to purchase your car, the insurer will settle the amount directly to the financier. The settlement amount is on the Insured Declared Value (IDV). This might however differ based on usage and market value.
Download Claim Form
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