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Grievance Redressal Procedure
We promise to provide the service you want, but sometimes mistakes can happen. If you're not satisfied with our service, we're here to make it right. Your satisfaction is our main concern, especially when things haven't gone as planned.
Step 1
Raise a Complaint
Please raise your concern with us through our:
Write to us
Customer Services Team
Royal Sundaram General Insurance Co. Limited Vishranthi Melaram Towers No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam, Chennai - 600097We will acknowledge your grievance immediately and provide a resolution.
Step 2
Escalation 1
If you are not satisfied with the resolution provided or require any further assistance, you may escalate the matter to: manager.care@royalsundaram.in
Step 3
Escalation 2
If you feel your grievance has not been resolved satisfactorily, you may escalate further to: head.cs@royalsundaram.in
Step 4
Escalation to Grievance Redressal Officer - Final Internal Escalation
If you need further resolution, you may escalate it to:
Senior Citizen Redressal :
9500413019
Grievance Redressal Officer :
Mr. T M Shyamsunder,
9500413094
Drop us an email
gro@royalsundaram.in
For updated details of grievance officer, kindly refer the link http://www.royalsundaram.in.
lf you are not satisfied with the Redressal of grievance through above methods, you may also approach the office of Insurance Ombudsman of the respective area/region for Redressal of grievance as per insurance Ombudsman Rules 2017.
Insurance Ombudsman addresses can be accessed at -https://www.cioins.co.in/Ombudsman
Raise a Complaint
Please raise your concern with us through our :
Write to us
Customer Services Team
Royal Sundaram General Insurance Co. Limited Vishranthi Melaram Towers No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam, Chennai - 600097We will acknowledge your grievance immediately and provide a resolution.
Escalation 1
If you are not satisfied with the resolution provided or require any further assistance, you may escalate the matter to: manager.care@royalsundaram.in
Escalation 2
If you feel your grievance has not been resolved satisfactorily, you may escalate further to: head.cs@royalsundaram.in
Escalation to Grievance Redressal Officer - Final Internal Escalation
If you need further resolution, you may escalate it to:
Drop us an email
Senior Citizen Redressal :
9500413019
Grievance Redressal Officer :
Mr. T M Shyamsunder,
9500413094
For updated details of grievance officer, kindly refer the link http://www.royalsundaram.in.
lf you are not satisfied with the Redressal of grievance through above methods, you may also approach the office of Insurance Ombudsman of the respective area/region for Redressal of grievance as per insurance Ombudsman Rules 2017.