Car Insurance Claims Procedure

Car Insurance Claims Procedure




Oh no! Has your vehicle been damaged?
Worry not, we make it easy for you to make a claim

 
As soon as a claim occurs, please call us at 1860 425 0000 or write to us at customer.services@royalsundaram.in, our customer service executive will be happy to help you with the claims procedure.
 
Please read carefully and understand the process of motor claim.
 

  • Inform Royal Sundaram immediately and keep the following details on hand:
    • Policy Details
    • Contact Details
    • Loss Details
  • Please refrain from dismantling or repairing the vehicle before survey is completed.
  • Survey will be arranged on receipt of claim intimation and submission of detailed estimate of repairs from the repairer.
  • Documents that must be provided to the repairer/surveyor prior to survey:
    • Duly filled and signed claim form. Please note that it is mandatory to update Aadhaar and PAN details. For company owned vehicles, signature of authorized signatory along with company seal is required.
    • Registration Certificate of the vehicle along with photocopy. Original to be verified and returned.
    • Driving License of the driver at the time of accident along with photocopy. Original to be verified and returned.
    • FIR from police station if third party death/ injury or property damage.
    • If the claim amount exceeds Rs. 1,00,000, we require a copy of your PAN Card along with a recent passport photo.
    • Other documents may be requested based on the requirements of the claim.
  • If all documents are found to be in order, we will arrange for cashless facility. You may collect the vehicle after completing a satisfaction voucher and paying any amount as required.
  • For Non cashless claims (reimbursement claims), original cash bill or Invoice with cash receipt is required for settlement of claim.
  • Vehicle may have to be produced for re-inspection, if requested by surveyor.

 
Please submit the following information while intimating a claim:
 

  • Your Contact Numbers
  • Policy Number
  • Name of Insured person
  • Date & Time of accident
  • Vehicle number
  • Make and Model
  • Location of Loss
  • Brief description on how the accident took place
  • Name of Driver
  • Place & contact details of the Insured Person if the person intimating the claim is not insured.

     

Helpline Numbers

Timing : Monday - Saturday 8.00Am to 8.00 Pm 

 

Region

Location Phone Mobile
South Chennai 044 - 65211123/24761365 98404 55567
Madurai 0452 - 2349079/4371600 98406 55567
Coimbatore 0422 - 2473705 98943 55567
Bangalore 080 - 42227373 98459 55567
Rest of Karnataka 080 - 42227373 96863 72372
Cochin 0484 -2383396 /2372070 98956 55567
Hyderabad 040 - 42227474 99890 55567
Vijayawada 0866 - 6644539/6644329 99089 55567
West Mumbai 022 - 42227373/67041212 98675 55567
Pune 020 - 25530671 98906 55567
Aurangabad 240 - 6501211 916855 5567
Ahmedabad 079 - 66312435/36 98980 85567
Baroda 265 - 2321960/73 98989 95567
North Delhi 0124 - 2383828/33/34 98109 55567
Gurgaon 0124 - 2383828/33/34 85109 55567
Chandigarh 0172 - 4613845/46 82848 24488
Jaipur 0141 - 4003421 96103 55567
Lucknow 0522 - 4113402 81275 54488
Bhopal 0755 - 4270161 98930 30555
East Kolkatta 033 - 42227373 98312 55567
Bhubaneshwar 0674 - 6540806/6540774 90900 55567

 

Motor Claims (Table)