> The company’s accident and health claims processes certified for the third time in a row
> Demonstrates company’s focus to offer world class service standards to its customers
Chennai, 10th July, 2014; Royal Sundaram Alliance Insurance Company Limited, India’s first private non-life insurance company today announced the renewal of its International Organizational for Standardization (ISO) 9001:2008 certification for its accident and health claims processing operation for the third term in a row. The company was first awarded the certification in July 2008 and has since been renewed continuously. The current renewal will be valid for 3 years. The accreditation signifies Company's adherence to the highest standards of quality and excellence of managing and processing accident and health claims. Bureau Veritas, world leader in conformity, assessment and certification services, performed the audit for certification.
Commenting on the occasion, Mr. Ajay Bimbhet, Managing Director, Royal Sundaram General Insurance Company said, “At Royal Sundaram, we consistently try to find ways and means to enhance the quality of customer engagement and experience. In this direction, we have always believed in creating self-sustaining credible and agile processes, which in turn led to greater transparency and improved customer delight across the regions. The certification simply reinforces our commitment and offers us a stronger platform to improve upon further.”
During 2013-14, the company settled 1.30 lac accident and health claims with an average turn round time (TAT) for the cashless approval of 4 hours. For the reimbursement claim, the TAT was around 15 working days from the date of submission of documents.
The ISO 9001:2008 Certification established by the International Standards Organization is a quality management system that sets a global standard for manufacturing and quality assurance processes. This certification also ensures that a company’s products and services are among the best in the world.
About Royal Sundaram
Royal Sundaram Alliance Insurance Company Limited is a joint venture between Sundaram Finance and Royal & Sun Alliance Insurance plc, UK, (RSA) where the former holds 74% and the latter holds 26% of the equity. Royal Sundaram is the first private non-life Insurance Company licensed to operate in India.
Royal Sundaram offers a range of innovative general Insurance products which includes Motor, Health, Personal Accident, Home and Travel Insurance for individual customers. The Company’s Accident & Health claims process received ISO 9001-2008 certification for effective customer service delivery. For Commercial clients, Royal Sundaram offers a wide range of specialised insurance covers in Fire, Marine, Engineering, Liability and Business Interruption risks. Royal Sundaram also offers specially designed products to the Small and Medium enterprises and Rural customers. Royal Sundaram currently has over 5 million customers, 1700 employees and its products are distributed in over 180
cities across India, through Agents, Distribution Partners, Affinity Partners and Brokers.
About Sundaram Finance
Sundaram Finance Ltd. incorporated in 1954 has grown today into one of the most trusted financial services groups in India. Today, the activities of the group span savings products like Deposits and Mutual Funds, Car and Commercial Vehicle Finance, Insurance, Home Loans, Software Solutions, Business Process Outsourcing, Tyre Finance, Fleet Cards, Tractor Finance and Mutual Funds R&T. Sundaram Finance has a Nation-wide presence with 560 branches and over 5000 employees.
With a heritage of over 300 years, RSA is one of the world’s leading multinational quoted insurance groups. RSA has major operations in the UK, Scandinavia, Canada, Ireland, Latin America, Asia and the Middle East and Central and Eastern Europe and has the capability to write business in around 140 countries. Focusing on general insurance, RSA has around 23,000 employees and, in 2013, its net written premiums were £8.7 billion.
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Royal Sundaram Alliance Insurance Company Ltd.