Bike, Car, Travel & Home Insurance Online - Royal Sundaram

For the customers, By the customers

29 December, 2011

With the Insurance Regulatory and Development Authority (Irda) cracking its whip on insurance firms by bringing in sweeping reforms in a bid to make the industry more customer-friendly, the insurance industry saw a shift in 2010. The year 2011 was when these reforms, largely in the life insurance industry, were tested. While traditional plans stole the show from unit-linked insurance plans (Ulips), the surge in term plan sales indicates healthy insurance penetration may become a reality in the future.

The year also marked a big change in the non-life sector by bringing in the much-debated and awaited health insurance portability and restructuring of the third-party motor insurance pool.

Says Arun Balakrishnan, CEO, BerkshireInsurance.com: "Irda has been releasing customer-centric guidelines. Now firms are paying attention to meet the requirements of the customers, rather than just meeting sales targets."

Life insurance products

Hard sell on traditional plans: You've been sold more traditional plans in 2011, sales were up to 88% in the April-June period. Not because they are good for you, but because the commission and cost-heavy Ulips came under the regulatory hammer. Forced to be fairer, the industry pressed the brake pedal on Ulips, bringing down the sales of Ulips from 56% in FY09 to 12% in the quarter ended June 2011. Says G.V. Nageswara Rao, managing director and CEO, IDBI Federal Life Insurance Co. Ltd: "Traditional plans account for 75% of the business now. There are two reasons why traditional plans have become popular. First, Ulip cost caps have reduced margins for the insurers and second, the market conditions. In such market volatility, customers seek the comfort of guaranteed plans."

But unlike a Ulip which is a transparent and relatively low-cost, traditional policies are opaque. The only visible advantage of a traditional plan to you is that the benefits are defined. Apart from the guaranteed sum, most traditional plans offer non-guaranteed bonuses.

But these guaranteed benefits are not really attractive for the security-seeking investor, who has a better option in banking or small savings products. Says Kapil Mehta, managing director, SecureNow Insurance Broker Pvt. Ltd: "Usually, the return on the guaranteed benefit in a traditional plan is 1-3%. On this, you can add 4-5% to factor in the non-guaranteed benefits or the bonuses. However, traditional plans return lower than FD rates."

Since the push in 2012 on traditional plans will continue, you must remember that the illustrations that agents or banks show you are not telling the true story. Calculated at an assumed rate of growth of funds at 6% and 10%, these overstate your potential return since traditional plans are predominantly bond investors, they do not get equity-linked returns, making the 10% return illustration misleading. The regulator is aware of this loophole and Irda chairman J. Hari Narayan said in November: "The rates used for illustrative purposes are pitched too high and the fear is that these projected returns when seen on a piece of paper may cause some sort of an optical illusion in the minds of the customers. Projections on paper have a greater authority and a customer starts expecting the same returns he sees on paper. That is digressing from the purpose of an illustration. By having a conservative rate, the customers' expectations will not be unrealistic."

Term plans sell themselves: You showed how smart you are by going online and buying term insurance yourself. Term insurance sales hiked from 3% in FY07 to 9% in quarter ended June 2011 of the total life insurance pie. Your increased awareness levels, a decrease on costs and availability of term plans online were the key reasons for this rise. Says Yashish Dahiya, co-founder and CEO, Policybazaar.com: "The cost of term insurance cover has gone down by over 60% in the past three years. This is predominantly because of the evolution of online term insurance plans."

"On a month-on-month basis we record 600,000 visitors on our site. Out of which approximately 24% of the traffic is for term insurance. The sale for term insurance today accounts for over 60% of our total insurance sales."

The good news is that you are buying cheap cover but you are buying enough of it. Says Dahiya: "Since the premium size for term insurance is not too big to hurt the policyholder's pocket, the average sum assured bought through us is Rs. 72.50 lakh."

Pension plans get a lifeline: In 2010, after the regulator imposed a minimum guaranteed return of 4.5% on pension policies, unit-linked pension plans (ULPPs) almost disappeared. In 2011, the regulator has done away with this guarantee, but has mandated that insurers offer either a minimum return, which is non-zero and positive, on all the premiums paid or an absolute amount on maturity. These guidelines are applicable for traditional pension plans as well as the unit-linked ones. However, with the guarantee remaining, though in a different form, the insurers may still find it difficult to offer ULPPs with high equity exposure.

General insurance products

Health insurance is finally portable: October saw portability of health insurance policies finally happen. While health cover is an annual contract, the freedom to switch insurers is important when one looks at the cost of switching in terms of losing the "waiting period" benefit.

So while moving from insurer A to insurer B, you can port the waiting period you have already served with insurer A. You can also port your group insurance policy to an individual policy. However, initially for a year you can't change the insurer. Says Balakrishnan: "Portability ensures that customers get the best service and features as they have the freedom to choose the insurer that suits their need. Also, insurers would work hard to improve their product offering. Customer service would play a bigger role in customer retention."

Motor insurance gets a new lease of life: While the motor third-party premium remain under the control of the regulator, the third-party motor pool has been restructured. Currently third-party motor cover which is mandatory for all vehicles operates out of a pool. This pool comprises all motor third-party premiums collected by all the non-life insurers for commercial transport. It is from this pool that claims are paid at present. But the claims are paid in the ratio of an insurer's market share.

So regardless of how many policies the insurers underwrite they had to pay the claims in proportion to their overall market share. The idea behind the pool was to see all the insurers participating in offering third-party cover and claims being shared. But with time inefficiencies seeped in. Since the claims were shared by all the insurers, there was no incentive for insurers to better their claims management. Says Hari Narayan: "The claims had been growing astronomically. So it was felt that the risk of claims settlement be transferred to individuals in order to make them more efficient. However we need a safety net and hence the entire pool can't be dismantled so we restructured it."

From April 2012, third-party motor pool will work as a declined pool. In other words this pool will be restricted to those stand-alone third-party cover for commercial vehicles that do not meet the underwriting guidelines. Explains Bhargav Dasgupta, managing director and CEO, ICICI Lombard General Insurance Co. Ltd: "The rationale behind allowing only stand-alone third-party cover to the pool is because in the case of comprehensive policies, an insurer can stop cross subsidizing by reducing discounts in other components of the comprehensive package."

This means each insurer will have to individually underwrite third-party claims that are part of comprehensive motor insurance policy. Only a part of stand-alone third-party cover that the insurer thinks unviable can be apportioned to the pool. The claims from this declined pool will be shared on the basis of the insurer's overall market share and its overall motor insurance business. Says Dasgupta: "Each insurer will now have to do a minimum stand-alone third-party business as per their quota and any shortfall will have to be met by settling more claims from the declined pool."

While the reforms will improve claims management, third-party premiums are likely to go up. In April this year, the regulator raised premiums for motor third-party liability insurance by up to 68%. Not only did it raise premiums, but also decided to review the premiums annually on the basis of three parameters: average claims for each class of vehicle, frequency of claims for each class of vehicle and cost of inflation index for the year of review. Considering the insurers are still facing an adverse claims ratio of almost 190% for commercial vehicles and 120% for private vehicles, premiums are likely to go up.

Distribution

Regulatory reforms have brought about a big change in the distribution landscape. Lower commissions and higher accountability pushed unproductive agents to flee, while the ones who stayed back were forced to focus on renewals for a steady stream of income. Says Rao: "Agents who have been able to adapt to the changes have remained. The number of active agents has reduced by 30-40% over the last year."

The industry is focusing on productivity too. Explains Puneet Nanda, executive director, ICICI Prudential Life Insurance Co. Ltd: "Now it is about getting more business with a limited number of agents. Earlier, the agent would sell policies to relatives and friends and exit. The industry was okay because there was no pressure on cost and efficiency. Now even the reward structure has changed from the number of sales to other parameters such as renewals, customer complaints and post-sale service."

On its part, the regulator announced persistency norms for agents. According to guidelines, from 21 July 2014, agents will be allowed to renew their licence or move to another firm only if they have a persistency ratio of 50%, which means half the policies sold by them are in force. Says V. Philip, managing director and CEO, Bajaj Allianz Life Insurance Co. Ltd: "Persistency guidelines will ensure that agents provide continued services to customers. It will also help in lowering lapsation rate."

Bancassurance: Irda emphasized the importance of bancassurance channel, sale of policies through banks, as a low-cost option of distribution. It suggested that banks be allowed to have tie-ups with multiple insurers in different states. The draft recommends that banks should continue to tie up with one insurance company in the life, non-life and health insurance spaces but only in a specified number of states. The commissions through bancassurance are proposed to be capped at 85% of the commission payable under the Insurance Act, 1938. Insurers promoted by banks have a ready bancassurance partner in their promoter banks and, therefore, they see the draft guidelines as restrictive. But for other insurers, it's a good opportunity.

Customer service

Irda also focused on grievance settlement this year in both life and non-life sectors. If you lost your battle with the insurer, you can take it to the regulator by calling up the toll-free number 155255 or emailing at complaints@irda.gov.in. The regulator has also launched a dedicated website (www.igms.irda.gov.in) for grievance management.

The insurers have also been directed not to refuse a delayed claim. The insurers must not reject a claim unless and until the reasons are specifically ascertained, recorded and the insurers have satisfied themselves that the claims would have been rejected even if reported on time, according to Irda. Insurers have been asked to insert a clause in the policy document, stating that a delayed claim will be honoured if the delay is because of reasons beyond the control of the insured person. The other significant move was paving the way for demat policies which not only clears the clutter from your life but also reduces the cost for the insurance companies.

As we look over our shoulders, 2011 looks like a year where significant change happened in the insurance industry. Though there is a long road ahead, we are at least on the right path.

What is included and excluded in Royal Sundaram's Maldives travel insurance policy?

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Medical emergencies

Coverage for medical expenses incurred due to illnesses, injuries, or accidents during the trip.

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Trip cancellation

Reimbursement for prepaid trip expenses if the trip is canceled or interrupted for covered reasons.

baggage
Loss of checked in baggage

Compensation for loss of checked in baggage and personal belongings during the trip.

ambulance
Emergency medical evacuation

Coverage for emergency medical evacuations to the nearest suitable medical facility if required.

personal-liability
Personal liability

Protection against legal liabilities for third-party injuries or property damage caused during the trip.

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Travel Assistance Services

Access to 24/7 travel assistance services, such as, overview of country, Weather, Currency Exchange Rates, Vaccinations etc.

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Pre-existing medical conditions

Pre-existing medical conditions are not covered under travel insurance.

high-risk
High-risk activities

Participation in certain hazardous activities, such as extreme sports or adventure sports, is excluded.p>

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Intentional self-inflicted injuries

Injuries caused intentionally or due to self-harm are not covered.

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War and terrorism

Losses or incidents related to war, acts of terrorism, or civil unrest are excluded.

Travel to high-risk countries

Some travel insurance policies exclude coverage for travel to countries with high-risk situations, such as civil unrest or health epidemics.

Finest binoluminescence spotting time

If you want to be surprised by nature, visiting the bioluminescence plankton should on your list. These naturally glowing organisms make the nightlife on the island magical and truly breathtaking. It puts you in awe by lighting up the beach in the evening which is spectacular sight that you wouldn’t want to miss. The bioluminescence is best seen between June and October. The spectacular “Sea of Stars” can be experienced in the most beautiful, inhabited island of Vaadhoo.

Save your money during this season

If you are on a budget and not looking to splurge, then travelling during the wet season is an option to make your travel to the luxurious honeymoon destination affordable. Many travellers shy away from the wet season between May and October. Making it attractive and affordable for budget travellers who want to experience Maldives with a little less of sun shine. Hotels and Resorts drop their prices, even the luxurious and sought after over- the- water villas and bungalows go on a back slash of prices ( though they’re still pricey but if you want to experience it , it might be the best to bag a deal ).

Benefits of Maldives travel insurance policy by Royal Sundaram

personal-liability
Personal Liability

Coverage in the event of accidental death or dismemberment within 24 hours

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Medical Expenses

Coverage for medical expenses, including medical evacuation

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Sickness Dental Relief

Coverage in the event of accidental death or dismemberment within 24 hours

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Maternity benefit

Coverage for medical expenses, including medical evacuation

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Trip Delay

Coverage in the event of accidental death or dismemberment within 24 hours

Study Interruption
Study Interruption

Coverage in the event of accidental death or dismemberment within 24 hours

Learn more about our products and coverages

At Royal Sundaram, we have focused on understanding your needs and what matters most to you for protection. Our business revolves around catering to those requirements and ensuring your peace of mind.

At Royal Sundaram, we focus on knowing exactly what you need and what matters most to you, so we can protect it with care

trip
Multi trip

Select your preferred cover and add on and customize your policy

Price starts from ₹ 299/-

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View brochure
trip
Single trip

Select your preferred cover and add on and customize your policy

Price starts from ₹ 299/-

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View brochure
trip
Student trip

Select your preferred cover and add on and customize your policy

Price starts from ₹ 299/-

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trip
Senior-citizen trip

Select your preferred cover and add on and customize your policy

Price starts from ₹ 299/-

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View brochure
trip
Multi trip

Select your preferred cover and add on and customize your policy

Price starts from ₹ 299/-

get quote
View brochure

Shy away from october

October is considered the wettest season in Maldives. Avoiding this month might be best for your trip. The luxurious villas might lure you with lucrative packages but don’t fall prey for it. As beautiful as it is to experience rain sitting in those incredible water villas. Your island vacation needs sunshine for you to have a wholesome experience your island vacation. You don’t want to sit all day Not having to leave your room.

Decided on when to travel, here is your check list that will ease your travel

Visa is on arrival

Visa Is granted upon arrival for all tourist free of charge for up to 30 days.

Travel Documents
  • Carry your passport with a minimum validity of six months.
  • Confirmed accommodation proof in the Maldives.
  • Sufficient funds for your stay.
  • Return flight ticket.
Local currency

The Maldivian Rufiyaa is the local currency; however, the United States Dollar (USD) is widely accepted. ATM are available in Male.

Hardcopy of your bookings

Its always wise to carry your bookings as a hard copy though many would argue with technology rising steeply, we all want to carry a soft copy. You never know when you would run out of battery.

Health

Always carry basic medicine that you and your family would need. Most hotels are equipped with doctors on call and emergency medication. Purchase your travel insurance for relaxed travel.

Proof of being Vaccinated.

A proof of vaccination certificate is necessary as you may need to produce it if asked.

Travel Insurance

Do I need a travel insurance ? is a question that runs through your mind. Well, the answer is YES! Without one you left to uncertainties. Why take all that when all you want is to be present in the moment and making memories.

Travel Insurance is important and necessary for hassle free travel

Do I need a travel insurance ? is a question that runs through your mind. Well, the answer is YES! Without one you left to uncertainties. Why take all that when all you want is to be present in the moment and making memories.

Travel Insurance is important and necessary for hassle free travel
  • Travel Insurance is important and necessary for hassle free travel
  • Delayed or lost personal stuff
  • Its mandatory in some countries
  • Makes you feel safer

Travel safer and relaxed with Royal Sundaram’s travel Insurance policy. Secure your travel and free your mind. Your tropical getaways are a few clicks away. Soak in the beauty of Maldives, experience enthralling water sports and marine life.

Trusted by 2 crore + happy customers

We Prioritize service and satisfaction and always try to give our best for all our customers.

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VM SUNDARAM

I wanted to take a moment to say thank you for your excellent and quick service. I really appreciate the help you provided, and I'm happy with the work you did for me. It was a tough task for me, but your staff's support made it easier. I've been a member of your insurance company for four years, and I'm glad I chose ROYAL SUNDARAM insurance. Even on the weekend, the claim process went smoothly, and I'm grateful for how your employees communicated with me and approved my request within just one day. Your company's commitment is truly remarkable, and I want to thank you again for your support.

I wanted to take a moment to say thank you for your excellent and quick service. I really appreciate the help you provided, and I'm happy with the work you did for me. It was a tough task for me, but your staff's support made it easier. I've been a member of your insurance company for four years, and I'm glad I chose ROYAL SUNDARAM insurance. Even on the weekend, the claim process went smoothly, and I'm grateful for how your employees communicated with me and approved my request within just one day. Your company's commitment is truly remarkable, and I want to thank you again for your support.

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SWAMINATHAN R S

I want to mention how impressed I am with the quick response from your office. The survey was promptly scheduled and conducted, and the approval was given in a timely manner. I am truly delighted with how you handled my claim. Your explanation and settlement of the claim amount left me satisfied. I never expected such a smooth and efficient process from an insurance company. I am very thankful to you and the management for the support you provided. Your response and handling of the situation were excellent. I am looking forward to renewing my policy with your company and will also recommend others to consider your services. Keep up the good work!

I want to mention how impressed I am with the quick response from your office. The survey was promptly scheduled and conducted, and the approval was given in a timely manner. I am truly delighted with how you handled my claim. Your explanation and settlement of the claim amount left me satisfied. I never expected such a smooth and efficient process from an insurance company. I am very thankful to you and the management for the support you provided. Your response and handling of the situation were excellent. I am looking forward to renewing my policy with your company and will also recommend others to consider your services. Keep up the good work!

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V SARAVANAKUMAR

In April of last year, I reached out to your company to file an insurance claim for my vehicle, Vitara Breeza. I am delighted to share that Mr. Kalimuthu from your company, Valuor, provided me with full support throughout the process until I received my vehicle. I want to express my heartfelt gratitude to your company for this excellent service. Thank you very much!

In April of last year, I reached out to your company to file an insurance claim for my vehicle, Vitara Breeza. I am delighted to share that Mr. Kalimuthu from your company, Valuor, provided me with full support throughout the process until I received my vehicle. I want to express my heartfelt gratitude to your company for this excellent service. Thank you very much!

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Sathya M

I want to extend my gratitude for helping me with the windshield replacement for my car. Your service was incredibly fast and hassle-free. I truly appreciate the timely assistance, and I'd like to give special thanks to Mr. Kiran for organizing the team. Thank you once again!

I want to extend my gratitude for helping me with the windshield replacement for my car. Your service was incredibly fast and hassle-free. I truly appreciate the timely assistance, and I'd like to give special thanks to Mr. Kiran for organizing the team. Thank you once again!

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Rabindra Nath Singh

I had a very pleasant and trouble-free experience during the settlement of my claims after a mishap and narrow escape. The surveyor and office executives played a crucial role in making the process smooth, and I highly appreciate their help. Thank you for the excellent service.

I had a very pleasant and trouble-free experience during the settlement of my claims after a mishap and narrow escape. The surveyor and office executives played a crucial role in making the process smooth, and I highly appreciate their help. Thank you for the excellent service.

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Dr.A.Arul Prakash

I want to express my gratitude for the swift action taken on my car claim. You inspected the vehicle on the very same day I made the request and provided prompt confirmation and assurance for the claim approval. I am delighted to be associated with Royal Sundaram for their spontaneous help, which has strengthened my trust in being a loyal customer for future insurance needs as well. Thank you for your excellent service!

I want to express my gratitude for the swift action taken on my car claim. You inspected the vehicle on the very same day I made the request and provided prompt confirmation and assurance for the claim approval. I am delighted to be associated with Royal Sundaram for their spontaneous help, which has strengthened my trust in being a loyal customer for future insurance needs as well. Thank you for your excellent service!

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Raj Kumar

I am extremely satisfied with my experience with Royal Sundaram Insurance and workshop Yash Motors. Both companies have maintained a high level of service quality, which I greatly appreciate. The fast approval process from Royal Sundaram and the on-time delivery of my car by Yash Motors have been highly commendable. Overall, it has been an excellent experience, and I am very happy with the services provided.

I am extremely satisfied with my experience with Royal Sundaram Insurance and workshop Yash Motors. Both companies have maintained a high level of service quality, which I greatly appreciate. The fast approval process from Royal Sundaram and the on-time delivery of my car by Yash Motors have been highly commendable. Overall, it has been an excellent experience, and I am very happy with the services provided.

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Muskan Samnani

We are grateful to Royal Sundaram for the prompt settlement of my car claim. The quick service and the polite and patient communication with Mr. Vishal were exactly what I needed as a customer. My vehicle claim was settled hassle-free, and this experience convinced me to continue with Royal Sundaram insurance. I would happily recommend it to my friends as well. Thank you for the excellent service!

We are grateful to Royal Sundaram for the prompt settlement of my car claim. The quick service and the polite and patient communication with Mr. Vishal were exactly what I needed as a customer. My vehicle claim was settled hassle-free, and this experience convinced me to continue with Royal Sundaram insurance. I would happily recommend it to my friends as well. Thank you for the excellent service!

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Divyanshu Girdhar

I am thankful for Mr. Tushar Mishra's outstanding service in helping me successfully get a cashless claim for my Hyundai Grandi10. His efficiency, gracious customer service, and quick resolution are truly appreciated. Thank you for the excellent service!

I am thankful for Mr. Tushar Mishra's outstanding service in helping me successfully get a cashless claim for my Hyundai Grandi10. His efficiency, gracious customer service, and quick resolution are truly appreciated. Thank you for the excellent service!

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Dr Chacko Kalliath

I'm delighted with the service from Royal Sundaram. The experience was friendly, hassle-free, and Mr. Mohankumar was incredibly helpful. I'm glad the claims process was fast and stress-free. Thank you so much! Wishing you a happy and prosperous New Year.

I'm delighted with the service from Royal Sundaram. The experience was friendly, hassle-free, and Mr. Mohankumar was incredibly helpful. I'm glad the claims process was fast and stress-free. Thank you so much! Wishing you a happy and prosperous New Year.

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Anuradha Ananth

I appreciate Mr. Anand's quick response and kind assistance in reviving the policy. Thanks to Mr. Anand and the team.

I appreciate Mr. Anand's quick response and kind assistance in reviving the policy. Thanks to Mr. Anand and the team.

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Dr. Ramani Mabel

Mr. Dinesh has been very sincere and supportive throughout our interaction these 4 days. Amazing support from Royal Sundaram.

Mr. Dinesh has been very sincere and supportive throughout our interaction these 4 days. Amazing support from Royal Sundaram.

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Joseph Augustine

Thank you, for sending me the amended Policy with the change in the salutation. I appreciate your speedy and professional support and the way you kept me informed at each stage of the progress. Keep up the good work.

Thank you, for sending me the amended Policy with the change in the salutation. I appreciate your speedy and professional support and the way you kept me informed at each stage of the progress. Keep up the good work.

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Praful Roogi

I appreciate your concern and care towards helping me. Based on this positive support, I have renewed my Policy without considering any other brand. Thank you again for your support.

I appreciate your concern and care towards helping me. Based on this positive support, I have renewed my Policy without considering any other brand. Thank you again for your support.

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Rajesh V

Keshav, please accept my appreciation for the excellent job in renewing my policy.

Keshav, please accept my appreciation for the excellent job in renewing my policy.

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Bijoy Manarkattu

Thank you for taking keen interest in solving my problem. Employees like you are the backbone of M/s Royal Sundaram general insurance company. I appreciate your dedication.

Thank you for taking keen interest in solving my problem. Employees like you are the backbone of M/s Royal Sundaram general insurance company. I appreciate your dedication.

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Rajeev Juneja

Thanks to the entire Royal Sundaram Team. You people have actually gone out of the way and helped complete this renewal. My father is a happy man. Special thanks to Mr. Dinesh Kumar and Anitha ma'am who spent considerable time with me today to complete the process. Best regards to all.

Thanks to the entire Royal Sundaram Team. You people have actually gone out of the way and helped complete this renewal. My father is a happy man. Special thanks to Mr. Dinesh Kumar and Anitha ma'am who spent considerable time with me today to complete the process. Best regards to all.

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Harsh Vardhan

The complete renewal process was quite smooth compared to previous years. I appreciate all the follow-ups done by you and the complete health retention team. I'll give 5 stars for your service and follow-ups. I hope this will remain the same going forward.

The complete renewal process was quite smooth compared to previous years. I appreciate all the follow-ups done by you and the complete health retention team. I'll give 5 stars for your service and follow-ups. I hope this will remain the same going forward.

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Vinishya Ravichandran

Happy customer with family health cover. Queries resolved immediately by customer support team, especially Rajesh, trained well by Mr. Sanjeevi.

Happy customer with family health cover. Queries resolved immediately by customer support team, especially Rajesh, trained well by Mr. Sanjeevi.

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Gitesh Kumar Patle

Thanks to Rajesh and team for the smooth policy endorsement with correct vehicle details. Timely response and excellent help. Keep up the good work.

Thanks to Rajesh and team for the smooth policy endorsement with correct vehicle details. Timely response and excellent help. Keep up the good work.

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Rahul Nimase

Thank you, Mary, for your support throughout the process. You went above and beyond to help me.

Thank you, Mary, for your support throughout the process. You went above and beyond to help me.

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Pawan Kumar Sharma

Thank you for the information and excellent service. My father's cataract problem was resolved. Thanks again.

Thank you for the information and excellent service. My father's cataract problem was resolved. Thanks again.

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Surya Pratap Singh Rathore

Thank you for the amazing customer service. You were polite and confident. Great experience.

Thank you for the amazing customer service. You were polite and confident. Great experience.

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Jayesh C Patel

Thank you, Mr. Dinesh Kumar, for sorting out my policy renewal issue and providing solutions promptly.

Thank you, Mr. Dinesh Kumar, for sorting out my policy renewal issue and providing solutions promptly.

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Amrit Nath

Thank you, Ms. Shembau, for your quick and customer service-oriented approach in renewing my policy.

Thank you, Ms. Shembau, for your quick and customer service-oriented approach in renewing my policy.

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Joginder Pal

Thank you for the caring words and regular updates. Royal Sundaram's experience has been terrific.

Thank you for the caring words and regular updates. Royal Sundaram's experience has been terrific.

A step-by-step guide to file a maldives travel insurance claim

Step 1

Intimate Claim

Call 1800 568 9999 or intimate claim online.

Step 2

Inspection

Investigation of the claim.

Step 3

Claim Approved

We will approve your claim and keep you updated.

Travel Insurance for Different Countries

Terms and Conditions

1. Declaration of Accuracy and Liability:

I/We, the proposer(s) or policyholder(s), hereby declare that the statements and particulars given in this Proposal form are complete, true, and accurate. I/We agree that Royal Sundaram Insurance Company will not be liable under the insurance contract if it is found that any of my/our statements or particulars or declarations in this proposal form or other documents are incorrect, misleading, or fraudulent in any respect, on any matter related to the grant of a cover or submission of a claim in the future.

2. Premium Payment:

I declare that the premium paid under this transaction to Royal Sundaram Insurance Company Limited is being paid by me as the proposer/policyholder through a bank account or a Credit/Debit Card or a Prepaid Payment Instrument or a UPI wallet (Wallet), held by me in my name as a primary holder (referred to as “source account”). I confirm that it is not a third-party payment made by any other person on my behalf. I understand that in the event of policy cancellation, the refund of premium as per policy terms and conditions may be credited back to such source account, and such electronic transfer will constitute full and final discharge of the Company’s obligation.

3. No Claims Bonus (NCB) Declaration:

I/We declare that the rate of NCB claimed by me/us is correct and that no claim has arisen in the expiring policy period (copy of the policy enclosed). I/We further undertake that if this declaration is found incorrect, all benefits under the policy in respect of Section I of the Policy will stand forfeited.

4. Pollution Under Control (PUC) Certificate:

I hereby affirmatively warrant that the Assured named herein/owner of the vehicle insured holds a valid Pollution Under Control (PUC) Certificate on the date of commencement of the Policy, and the same has been shown to the agent/authorized person of the intermediary. I further undertake to renew and maintain a valid and effective PUC Certificate during the duration of the Policy period. If the PUC certificate is not found valid on the date of loss, I understand that the Company reserves the right to cancel the policy.

5. Break in Insurance and Vehicle Inspection:

I/We agree that in case of a Break in Insurance, the policy would be issued subject to acceptance of risk after evaluation of the Vehicle Inspection report. Own Damage cover (Section – I) would not commence unless the satisfactory Vehicle Inspection report has been received by us. If the Company does not receive the Vehicle Inspection report or the report is adverse, the Company, at its discretion, will cancel the Policy as per the Motor Tariff.

6. Notification of Changes:

I/We further declare that I/we will notify in writing any change in the details so furnished hereinabove occurring after the proposal has been submitted but before communication of the risk acceptance by the Company. This includes changes in occupation or general health of the insured individuals.

7. Authorization and Sharing of Information:

I/We authorize the Company to share information pertaining to my proposal, including medical records, for the sole purpose of proposal underwriting and/or claims settlement and with any Governmental and/or Regulatory authority.

8. Consent for Communication:

By submitting my contact number and email ID, I authorize Royal Sundaram Insurance Company Limited to call, send SMS, messages over internet-based messaging applications like WhatsApp, and email to offer me information and services for the product(s) I have opted for as well as other products/services offered by Royal Sundaram Insurance Company Limited. Please note that such authorization will be over and above any registration of the contact number on TRAI’s NDNC registry.

9. Income Declaration:

This policy has been issued based on my declaration of Gross Annual Income, and the Base Sum Insured chosen is not more than 10 times of such Gross Annual Income. In the event the declaration is found to be incorrect/wrong and/or non-submission of income proof to justify this declaration, it may result in the inadmissibility of a claim and/or cancellation of the policy. I confirm that the Gross Annual Income of the family in this proposal is true and correct and undertake to submit relevant income proof(s) in the event of a claim in this regard.

10. Occupational Exclusions:

I confirm that the insured member(s) under this Policy do not work in Nuclear power plants, underground mines, explosives, hazardous material (e.g., fertilizers, asbestos fiber, toxic gases, toxic chemicals, pesticides, etc.). Furthermore, the insured member(s) do not work in underground mines, explosive magazines, or electrical installations with high tension supply, or are jockeys, circus personnel, engaged in racing on wheels or horseback, big game hunting, mountaineering, winter sports, skiing, ice hockey, river rafting, polo, or similar activities or occupations.

11. Declaration as Authorized Proposer:

I declare that all the information I have provided is true and accurate to the best of my knowledge, and I am authorized to propose on behalf of my family.

12. Underwriting Policy and Premium Payment:

I declare that the premium paid under this transaction to Royal Sundaram Insurance Company Limited is being paid by me as the proposer/policyholder through a bank account or a Credit/Debit Card or a Prepaid Payment Instrument or a UPI wallet (Wallet), held by me in my name as a primary holder (referred to as “source account”). I confirm that it is not a third-party payment made by any other person on my behalf. I understand that in the event of policy cancellation, the refund of premium as per policy terms and conditions may be credited back to such source account, and such electronic transfer will constitute full and final discharge of the Company’s obligation.

13. Authorization for Medical Information:

I declare that I consent to the company seeking medical information from any doctor or hospital who/which at any time has attended on the person to be insured/proposer or from any past or present employer concerning anything that affects the physical or mental health of the person to be insured/proposer. I also authorize the company to seek information from any insurer to whom an application for insurance on the person to be insured/proposer has been made for the purpose of underwriting the proposal and/or claim settlement.

14. Information Sharing:

I hereby permit/authorize Royal Sundaram Insurance Company Limited to collect, store, communicate, and process information relating to the policy(ies) and all transactions related therewith, including the sharing and disclosing the public authorities of any confidential information as required by law. I also authorize Royal Sundaram Insurance Company Limited to send me information in relation to the Policy and Royal Sundaram Insurance products & services, irrespective of whether I am registered with the National Customer Preference Register (NCPR) (formerly the National Do Not Call Registry) or not.

15. Consent for Electronic Communication:

To protect the environment and save paper, I consent to Royal Sundaram contacting me by email or phone instead of in physical form and to share all documents, updates, and alerts electronically.

16. Liability Commencement:

The Company's liability does not begin until the full premium has been collected by the Company, and the acceptance of the proposal has been formally intimated to the insured.

17. General Exclusions:

The Company shall not be liable under this Policy in respect of any accidental loss or damage and/or liability caused, sustained, or incurred outside the geographical area; any claim arising out of any contractual liability; any accidental loss, damage, and/or liability caused, sustained, or incurred whilst the vehicle insured herein is being used otherwise than in accordance with the Limitations as to Use or being driven by or is for the purpose of being driven by him/her in the charge of any person other than a Driver as stated in the Driver’s Clause; any accidental loss or damage to any property whatsoever or any loss or expense whatsoever resulting or arising therefrom or any consequential loss; any liability of whatsoever nature directly or indirectly caused by or contributed to by or arising from ionizing radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel. For the purposes of this exception, combustion shall include any self-sustaining process of nuclear fission; any accidental loss damage or liability directly or indirectly caused by or contributed to by or arising from nuclear weapons material; any accidental loss or damage and/or liability directly or indirectly or proximately or remotely occasioned by or contributed to by or traceable to or arising out of or in connection with war, invasion, the act of foreign enemies, hostilities or warlike operations (whether before or after the declaration of war), civil war, mutiny rebellion, military or usurped power, or by any direct or indirect consequences of any of the said occurrences, and in the event of any claim hereunder, the Insured shall prove that the accidental loss, damage, and/or liability arose independently of and was in no way connected with or occasioned by or contributed to by or traceable to any of the said occurrences or any consequences thereof, and in default of such proof, the Company shall not be liable to make any payment in respect of such a claim.

18. Authorization as Proposer and Information Accuracy:

I/We hereby declare, on my behalf and on behalf of all persons proposed to be insured, that the above statements, answers, and/or particulars given by me are true, complete, and accurate to the best of my knowledge. I/We am/are authorized to propose on behalf of these other persons. I understand that the information provided by me will form the basis of the insurance policy and is subject to the Board-approved underwriting policy of the insurance company. The policy will come into force only after full receipt of the premium chargeable.

I/We undertake that the applicable loadings have been informed and understood by me. I further declare that I/We will notify in writing any change occurring in the occupation or general health of the life to be insured/proposer after the proposal has been submitted but before communication of the risk acceptance by the company.

I/We declare and consent to the company seeking medical information from any doctor or hospital who at any time has attended on the life to be insured/proposer or from any past or present employer concerning anything that affects the physical or mental health of the life to be assured/proposer. I also authorize the company to seek information from any insurance company to which an application for insurance on the life to be assured/proposer has been made for the purpose of underwriting the proposal and/or claim settlement.

Additionally, I/We authorize the company to share information pertaining to my proposal, including medical records, for the sole purpose of proposal underwriting and/or claims settlement, with any Governmental and/or Regulatory authority.

Please refer to the policy documents for complete details of exclusions, inclusions, and terms and conditions.

For any further information or clarification, please feel free to contact Royal Sundaram Insurance at the following contact details:

Royal Sundaram General Insurance Co. Limited

Corporate Office Address :

Vishranthi Melaram Towers, No.2/319 , Rajiv Gandhi Salai (OMR), Karapakkam , Chennai - 600097.

Telephone : 91-44-7117 7117

Fax : 044 – 7117 7140